Rx Services · Refills & Transfers

Your prescriptions, handled.

Refill what you already take, or move your prescriptions to Ethos from another pharmacy — both start with the same short form.

Start Your Request → What we handle

Refills & pharmacy transfers Ship to you or pick up in store Reviewed within 1 business day Key Biscayne

What We Handle

One form, the whole prescription

Tell us the medication and how you want it — we take it from there.

Prescription Refills

Request a refill on a medication we already have on file. Include the dosage and days supply and we'll get it moving.

Transfers In

Moving from another pharmacy? Tell us the medication and we contact them for you — you don't have to make the call.

Ship or Pick Up

Choose delivery to your address or pickup at the counter when you submit the form. Your call, every time.

Provider Review

Every request is reviewed by a licensed provider before anything is filled. If an authorization is needed, we chase it.

Insurance & Coverage

We run your coverage and bill your plan directly where it applies, and tell you the cash price when it doesn't.

Talk to a Pharmacist

Questions about timing, interactions, or cost? Add them in the notes and a pharmacist will follow up.

Who It's For

Whether you're already with us or just switching

Current Ethos Patients

You're already on file

Refills on existing prescriptions
Same-day request, 1-business-day review
Ship or pick up
Add notes for the pharmacist

Switching to Ethos

Transferring in

We contact your current pharmacy
Bring one medication or all of them
No need to call anyone yourself
Keep your same provider

Caregivers & Family

Managing someone else's meds

Submit on behalf of a family member
One point of contact for questions
Delivery for anyone who can't get out
Refill reminders by text or email

How It Works

Three steps, no phone tag

Submit once — we handle the provider, the prior pharmacy, and your insurance.

Submit the Form

Medication, dosage, and whether you want it shipped or ready for pickup. Two minutes.

We Verify & Review

We confirm the prescription with your provider or prior pharmacy, run your coverage, and a licensed provider reviews the request.

Pick Up or We Ship

You get a text or email the moment it's ready. Most requests are answered within one business day.

Common Questions

Refill & Transfer FAQs

What's the difference between a refill and a transfer?

A refill is a prescription Ethos already has on file — we just fill it again. A transfer moves a prescription that currently lives at another pharmacy over to us. Same form for both; just tell us which one you need.

Do I have to be an existing Ethos patient?

No. The form asks whether you're an existing patient. If you're new, we'll set you up and coordinate the transfer or the authorization with your provider.

How long does it take?

Most requests are reviewed within one business day. Transfers can take a little longer because they depend on how quickly your previous pharmacy responds, and a refill with no refills remaining depends on your provider authorizing it.

Can you deliver, or do I have to come in?

Either. When you submit the form you choose “Ship to me” or “Pharmacy pickup.” If you'd like it shipped, include your address on the form.

What if I'm out of refills?

Submit the request anyway. We'll contact your prescriber for a new authorization and let you know where it stands. If a visit is required first, we'll tell you that too.

Is my information secure?

Yes. The form is submitted directly into our secure patient record system, and only pharmacy staff involved in filling your prescription can see it.

Refill or Transfer

Start your request

Fill this out once and we'll take it from there — provider, prior pharmacy, and insurance included.

Refill / Transfer Request

Reviewed by a licensed provider · 1 business day

Need something urgently, or not sure this is the right form? Call us at (305) 982-8727.